Refund policy
The short version: you have 14 days from the day your Floodie arrives to change your mind, and a further 14 days to send it back. That is your statutory right under the UK Consumer Contracts Regulations 2013, and we honour it in full.
How to return
- Tell us first. Email sales@naqviatlanticgroup.com within 14 days of delivery with your order number and that you wish to cancel. You do not need a reason.
- Send it back within 14 days of telling us. Please return the Floodie unworn beyond trying it on, with any packaging, in a resaleable condition. You are responsible for the cost of return postage and for the goods until they reach us - we recommend a tracked service.
- Refund. We refund the full price of the goods (plus standard outbound delivery, where paid) within 14 days of receiving the return or proof of postage, to your original payment method. We may reduce the refund if the value of the goods has been diminished by handling beyond what is needed to establish their nature and fit.
Faulty items
If your Floodie arrives faulty or develops a fault, your rights under the Consumer Rights Act 2015 apply in addition to the above - contact us and we will put it right with a replacement or refund.